Creating Satisfied Customers that Do the Selling for You!
Training Objective
To be a Great at Customer Service
To be PROACTIVE in Building Strong Relationships with customers
To get more sales from repeat business, referral, up sell and cross sell
Training Outlines
The Definition of Great Customer Service
Selling is HELPING and SERVICING
Good Service is a PROACTIVE
The Service Principle
The Importance of Excellent Customer Service
5 Essential Elements of Great Customer Service
5 Things to ‘NEVER SAY’ to Customers
7 ‘Powerful Things’ to Say to Customers
The Ladder of Loyalty
How to Deal with Customers Complaints
L.A.S.T Method for Customer Complaints.
a Great Service is a Great Team Work
Role Playing
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